Faq’s

Frequently asked questions

HOW DO I CHANGE OR CANCEL MY ORDER

Please email us within 48 hours and the order will be cancelled

HOW DO I ORDER AN RX JOB

On the homepage you will see rx login which will bring you to the bolle webshop where you will enter your login and password.

WILL I RECEIVE A CONFIRMATION EMAIL WHEN MY ORDER IS RECEIVED

Yes and tracking number will be provided so you can track your order

WHEN IS PAYMENT DUE

30 days from when order is placed you will receive a copy of invoice. If you pay through our online store on the day you will receive a 5% discount

ARE THE PRODUCTS EXCLUDING VAT WHICH I PAY FOR

Yes, vat will be charged on invoice after and on checkout

IS IT POSSIBLE TO ORDER MERCHANDISING AND IMAGES FOR MY WEBSITE

Yes please contact customer service

OUT OF STOCK ITEMS

Sometimes products cannot always be fulfilled, customer service will contact you and offer you an alternative option if this happens or it can be put on backorder

ARE MY DETAILS KEPT SAFE AND SECURE

Yes, your safety and security are our top priorities. We use industry-leading encryption technology to protect your personal and payment information. Shopify also complies with global standards for data protection and our platform is PCI DSS compliant. This ensures that your data is stored securely and transactions are processed safely.